Reimagining Servicing
Servicing is often seen as a procedural cost center.
We saw it as an opportunity to build a lifetime relationship with your customers.
The problem
Someone has to send statements, process payments, and follow up when payments are late or never arrive.
Operationally distinct from origination, servicing is typically handled by separate systems. This separation severs lenders from the customer relationship they worked so hard to acquire.
Borrowers use one app to get a loan, and a different app to repay it. Post-funding, lenders lose their customers: borrowers interact with the servicer until the loan is repaid, so lenders cannot offer additional products and services to the customers they fought to acquire.
We reimagined servicing.
Instead of viewing servicing as simple repayment logistics, we saw it as an opportunity to connect with customers.
- 01Offer new financial products via the servicing pipeline
- 02Amortize cost of acquisition over more customers
- 03Generate more revenue
- 04Reduce risk
- 05Convert servicing from a cost into a source of revenue
One unified experience
Combining origination and servicing into one unified customer experience is critical to retention and revenue growth, especially in the AI era.
We redesigned servicing to become a conduit for a deeper relationship with customers, providing them with more financial products and services, and amortizing their cost of acquisition over additional products.
This also reduces risk: lenders can holistically address borrowers’ needs instead of pushing them into other potentially onerous contracts that erode their ability to pay.
Beyond payments
Servicing that goes well beyond schedules, statements, and payments.
We use artificial intelligence to predict each borrower’s ongoing ability to pay, recommend loan-level activities to prevent default, and automatically underwrite them for a range of loan schedule and loan modifications.
Onboard business →